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Team Organization
Fiables proposes a layered team organization. Fiables understands that the suggested organization may have variances with the current structure at Client. Fiables will work with Client during the start-up Phase to define the team organization and refine the structure to satisfy Client's requirements.
It is expected that Client will provide general training material and documentation
Project Manager
Fiables Project Manager will be the overall in-charge of the project from Fiables side and will serve as one point contact for the execution of the project. He will be based at one of the Fiables development centres offshore
Onsite Coordinator
The onsite coordinator will manage the activities of the onsite team. In addition to the activities listed below, the onsite coordinator will act as the main interface between the Client team and the Fiables team. All project issues and communication between Fiables and Client for this project will be routed through him. This will help in presenting to Client a consistent single point of contact and who will be available to discuss and meet in person with Client staff.
Functional Team Leader
Fiables proposes to cluster related functional areas of the application into modules. Functional Team Leaders will be responsible for a sub-set of the various modules.
Business Analyst
The responsibilities of Business Analyst are:
- Build Functional / System Test Cases
- Responsible for conducting Functional Testing and supporting the Test Team during System Testing.
Test Analyst / Testers
The responsibilities of Test Analyst are:
- Create Test Scripts based on Test Design/Cases
- Execute Scripts and document results at Test Script/Case level
- Re-Testing after the development team has fixed a defect
- Record all defects found in the Defect database.
Client's Project Manager
Fiables recommends that Client allocate a Project Manager on their behalf for this project. The Project Manager will assume responsibilities for the technical and managerial functions from Client's side and will possess knowledge of the current systems and interfaces.
In-process Reviews
Fiables follows the following methodology for formal in-process reviews:
- Internal Quality Assurance consisting of walkthrough and causal analysis and peer-to-peer reviews by members in individual teams.
- External Quality Assurance consisting of process evaluation, product reviews (by sampling) and project management reviews.
Process Audits
Fiables and Client will carry out process audits. The frequency of such audit will be decided during Knowledge Transition phase.
Fiables Quality Group will carry out process audits with a predetermined frequency for the activities of the project. The intentions of these audits will be to verify process compliance with plans and defined processes.
Risk Management
This section identifies the potential risks that will require a pro-active mitigation plan in place.
Issue Escalation Procedure
All outstanding issues will be reported in the project status reports. They will be discussed at the meetings/discussions between the Fiables project manager and the Client's project manager.
Customer Feedback process in Fiables
Our leadership team has fostered a culture of customer focus at all levels of the Organization. Customer satisfaction is driven by our Customer Relationship building process.
Customer Relationship Building
Being in a service industry, we strongly believe in building relationships across all levels in the client organization namely, the project level, the relationship level and the strategic level. Our relationship with the client is nurtured at every level by a dedicated owner or a team working at that level.
As an organization we believe that it is important for us to constantly obtain customer feedback. Customer satisfaction and dissatisfaction are determined at each level of the relationship i.e. Project, Relationship and Strategic.
Access mechanisms for Customers
We strive to make it convenient for our customers to access us. We do this by building relationships at all levels across the client organization and our frequent meetings with the client that this structure facilitates. In addition, we make it easy for clients to access us through e-mails, telephones and video conferences, etc.
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