FIABLES :: Governance Model

Governance Model

FIABLES, from its past experience, proposes the use of a layered governance model as depicted in the figure given below. The hierarchy, reporting structure and escalation model for interactions with customer has been shown in the diagram. Responsibilities and communication channels would be mutually agreed and predefined for each layer.

Responsibilities:

Strategic- Collaboration between senior management
- Business Reviews/ Focus on business parameters of the engagement
- Leveraging FIABLES alliance partnerships for technology initiatives
- Leveraging FIABLES alliance partnerships for technology initiatives
- Identification of key business drivers that impact the performance
- Confidence building
- Relationship level planning and monitoring
- Commercials
Tactical - Collaboration between Project Management
- Development of common business plans
- Identification of work items in critical areas
- Prioritization of work items
- Scheduling, resource management
- Proactive management
- Process definitions
- Project tracking
- SLA review
Operational - Collaboration between FIABLES Consultants with client Subject Matter Experts (SMEs) and stakeholders in the following areas.
- Requirements analysis, definition and gathering
- Design
- Day-to-day interactions in various areas
- Unit level performance tracking
- Management and monitoring

The hierarchical reporting structure also represents the escalation route of issues and concerns that need to be resolved between FIABLES and customer. Such a structure enables Fiables to provide fair representation of any misunderstanding and a process to resolve them amicably.

Communication Frequency

The below table represents the proposed period of communication and the activities:

Layer	Frequency	Activity
Strategic	Monthly	Business Reviews, Strategic direction, Project Health Check
Tactical	Weekly	Staffing, Project Tracking, Future work planning, Performance, KPI reports
Operational	Daily	Activity updates, Requirement Finalization & Documentation, Schedule & Status, Issues, Quality Check