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Utilize relationship management to bridge cultural gaps and manage expectations. This is initiated by understanding common aligned objectives for an engagement which are derived from end business goals. A relationship management team is developed to ensure expectations, goals and deliverables are managed effectively. We build strong peer to peer connections with various stakeholders to foster a collaborative engagement approach.
Mitigate outsourcing risks through a coordinated effort. We collaboratively identify risks associated with an engagement and assess the impact of all risks. Under performance, loss of control, knowledge loss and loss of intellectual property are some of the high risk factors among our clients. We effectively assess and control these risks through a customized mitigation plan.
Set up teams and communication channels to build structural alignment in an engagement. This assures coordinated activity and compliance with common objectives. We pass on accountability and ownership of the engagement to stakeholders at both companies and establish channels of communication at various levels.
Create effective contracts which build flexibility in an engagement. To manage pressures from variable market conditions, merger and acquisition activities and management changes, we must foster engagement flexibility. Complexity of processes and changing market environments can be addressed through the contract which can accommodate changes while safeguarding the interests.
Use service level management to assure on-going engagement evaluation such as effectiveness and cost efficiency. This starts with identification of metrics to be monitored and includes the creation of a framework to define measure and monitor those metrics. Communication channels set up during the engagement are used to share information about performance and promote transparency. These metrics are used to benchmark activities and make improvements each year.
The benefits of FIABLES governance framework are as below, It:
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